Privacy Policy

Privacy Policy for https://caravan-aus.thebestlocalpro.com

Introduction

Welcome to https://caravan-aus.thebestlocalpro.com (hereafter referred to as “Caravan Aus,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we handle the personal information of visitors and users who engage with our website, applications, services, and products. By using our platform, you consent to the practices described in this policy.

Scope

This privacy policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://caravan-aus.thebestlocalpro.com.
  2. Any mobile applications or software developed and maintained by Caravan Aus.
  3. Services and products offered through our platform.
  4. Interactions between users and our customer support channels.

Please note that this policy does not extend to third-party services or platforms that we may link to or integrate with, such as social media sites or external payment gateways. These entities have their own privacy policies, which govern the use of your information when you interact with them through our site.

Processing Activities

This policy outlines the activities we engage in when:

  1. You sign up and use our applications or services as an authorized user.
  2. You visit our websites, including any pages linked to this Privacy Policy.
  3. We communicate with you via email, calls, texts (SMS), or other messaging services for marketing, transactional, or service-related purposes.

Personal Data Collection

Caravan Aus collects a variety of personal information to enhance user experience, personalize content, and improve our services:

  1. Account Information: Details related to your registration, including name, username, email address, and password.
  2. Payment Information: Credit card details, billing addresses, and transaction records required for processing purchases or subscriptions.
  3. Financial Information: Bank account information, investment portfolios (if relevant), or other financial data provided when using our financial services.
  4. Purchase Information: Items purchased, order history, and product preferences to improve shopping experiences.
  5. Mobile Device Identifiers: Unique device IDs, operating system type, and mobile network information for device recognition and analytics.
  6. Location Data: GPS coordinates or address data to provide location-based services (with user consent).
  7. Feedback: Comments, reviews, and ratings you share with us to improve our products and services.
  8. Social Media Information: Data from social media platforms when you interact with our content or engage with our social media accounts.
  9. Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through various methods: user input forms, order processes, browsing activities, device sensors, and automated tracking technologies. Additionally, we may receive personal information from third parties, such as service providers or business partners, who operate on our behalf.

Cookies

Cookies are small text files stored on your browser by websites to remember certain preferences and settings. Our use of cookies includes:

  1. Strictly Necessary Cookies: These ensure basic functionalities like login sessions and website navigation.
  2. Preference Cookies: Remember user preferences, such as language settings and display options.
  3. Analytics Cookies: Used to gather statistical data about user behavior on our site for performance evaluation and improvement.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

Caravan Aus retains personal data for the duration required by applicable laws and regulatory bodies, or for legitimate business purposes. After this period, we securely delete or anonymize the data to prevent re-identification. Here’s a breakdown:

  1. Account Data: Retained until your account is inactive or closed, in accordance with legal obligations.
  2. Payment Information: Stored securely for as long as necessary to complete transactions and resolve disputes.
  3. Purchase History: Kept for billing, tax, and record-keeping purposes, typically up to 7 years.
  4. Analytics Data: Aggregated and retained for a limited time to improve our services without direct personal identification.

Security Measures

We have implemented robust security protocols to protect your personal data:

  1. Employing encryption for data in transit and at rest.
  2. Utilizing secure third-party processing providers to handle sensitive transactions.
  3. Regularly reviewing and updating our security practices to adapt to evolving threats.
  4. Restricting access to personal information based on the principle of least privilege.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services are not intentionally designed for or directed at children, and we do not knowingly collect personal information from them. If you believe we have collected data from a minor, please contact us using the details provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: The right to request access to and receive copies of your personal data held by Caravan Aus.
  2. Rectification: Ability to correct inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Request for the deletion of your personal data, under certain circumstances.
  4. Restriction: Limitation on how we process your data while ensuring compliance with applicable laws.
  5. Portability: Right to receive your personal data in a structured, commonly used format.
  6. Objection: Ability to object to processing activities based on legitimate interests or specific legal grounds.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.
  8. Data Portability/Withdrawal of Consent: Right to withdraw consent at any time and receive your data in a portable format (if applicable).

To exercise these rights, please submit your request in writing to our privacy team via the contact details provided below. We will respond within the timeframe prescribed by law.

Changes to Policy

Caravan Aus reserves the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage users to review it periodically for updates. The updated policy shall enter into effect immediately upon posting.

Contact Information

For any privacy-related inquiries, including data access requests, opt-outs, or complaints, please contact our dedicated Privacy Team:

We value your trust in our commitment to privacy and security. By using our services, you acknowledge the practices outlined in this Privacy Policy.